If you’re a GOtv user in Kenya, it’s important to be aware of the status of your account. Keeping track of your GOtv account balance will help you manage your payments, avoid unexpected disconnections, and ensure you’re always up-to-date with your subscription. Fortunately, GOtv has made it easy to check your balance—no need to call customer support.
There are three convenient methods you can use to check your GOtv balance in Kenya. You can check it through USSD, the GOtv website, and the MyGOtv app. In this guide, we’ll walk you through each option, so you can easily check your GOtv account balance anytime.
1. How To Check Gotv Account Balance Using MyGOtv app
The MyGOtv app provides a convenient way to manage your account. Here is how to check your account balance using the app:
- Download the app from the Play Store or App Store and open it.
- Log into your GOtv account by entering either your surname or mobile number, and your IUC number. Your IUC number is located at the bottom of your decoder.
- After logging in, you will see your account balance right on the screen.
Apart from viewing your account balance, the MyGOtv app also enables you to:
- Change your GOtv package.
- Fix errors.
- Update your details.
- View your payment history.
2. How To Check Balance Via USSD (*423#)
If you don’t have internet access, you can easily check your GOtv account balance using USSD. Here are the steps to follow:
- Dial *423# on your phone.
- Choose “Check Balance” from the menu.
- Select the specific account you want to check.
- If your account doesn’t appear in the list, choose “Enter Another IUC/SC.”
- You’ll get a pop-up message containing your GOtv account details, including your current balance.
- From the menu, you can settle any outstanding balance on the spot.
Apart from checking your GOtv account balance, you can also use the USSD code *423# to:
- Change package.
- Fix errors.
- Activate a new GOtv decoder.
- Pay for your GOtv subscription.
- Check your package info.
3. How To Check GOtv Account Balance on the Web
If you are a desktop user, you can easily check for your balance online through the GOtv Self Service Portal. Here is how to do it:
- Go to https://selfservice.gotvafrica.com/en-ke/mygotv-sign-in on your computer.
- Sign in using either your surname or mobile number, and your IUC number.
- Navigate to the “Account” tab at the top.
- You’ll see your account details, including your GOtv account balance on the screen.
You can also use the web portal to:
- Change your account details
- Fix errors
- Change package
- Pay for subscription
- View transaction history
Conclusion
As you can see, keeping track of your GOtv account balance in Kenya with the MyGOtv app, USSD, and the GOtv Self Service Portal is easy. Each method offers a user-friendly experience to monitor your balance and avoid service interruptions.
If none of these methods appeals to you, you can connect with GOtv customer care via the following contact details:
- Tel: +254 711 066 000
- Email: mchoice@ke.multichoice.com
