Safaricom provides various avenues through which their customers can easily access their services. The Safaricom Selfcare Portal is one of them and one of the most effective channels through which you get these services. The following are the 8 things you can do on Safaricom Selfcare Portal;
Check Your Top Up History
To check out how much airtime you have been using, simply log into the Safaricom Selfcare Portal and access the records. The portal gives you a summary of all the records over a period of time.
Check Out M-Pesa Transaction Charges
The Safaricom Selfcare Portal helps you keep up with all your M-Pesa transactions. This goes a long way in helping you plan and prepare all your M-Pesa finances. It also gives you a clue on how much you transact.
Bar or Unbar Phones that You are Using
If you are constantly switching between different devices the Safaricom Selfcare Portal keeps a log of all of this.
You can log into the portal and see which devices your Safaricom SIM has used. With this knowledge, you can bar or unbar the use of the sim card on any of those devices.
Set Up Roaming Alerts
The Selfcare Portal is an important tool if you are constantly travelling across the border. Through the portal, you are able to set up alerts and checking the roaming rates when you are out of the country. This helps you avoid unnecessary extra charges that come with traveling.
Sim Swap
You don’t have to go to a Safaricom Shop or any of their authorized dealers if you want to swap your sim card. In case you have lost it or want to switch it for some reason, simply log into the Selfcare Portal and do it yourself.
Send Service Requests and Track Them
If you want a request for a service done by Safaricom, you can use the selfcare portal to drop one. it is fast and efficient. You also get updates on how your issue is being handled.
Check PUK
If you block your pin number or someone does it, you can easily get your PUK using the selfcare Portal.
Opt Out of Promotional Texts
Promotional texts can be a nuisance to you and mostly the ones that you have not subscribed to. You can use the Selfcare Portal to get rid of them instantly.
