NTSA Contacts: Headquarters and Regional Offices

Having access to NTSA contacts guarantees you the right kind of information that you need about the safety of your vehicle on the road.
You also get efficient and convenient access to services like motor vehicle registration, transport licensing, vehicle inspection, and driver testing. 

The personnel at the office can also provide you with valuable advice on how to approach the process of launching complaints within their respective office.

The National Transport and Safety Authority (also known as NTSA) is a statutory organization created by a law passed by the Kenyan Parliament. The organization was created to coordinate the activities of the major road transport departments and aid in efficiently operating the road transport industry. In the end, its major goal is to reduce the number of fatalities caused by transportation-related factors.

And, today, we examine the several NTSA contacts available for inquiries, grievances, and feedback.

NTSA Head Office Contacts

Let’s take you through the different ways you can contact the National Transport and Safety Authority at the headquarters and county level.

Location: 316 Upper Hill Chambers, 2nd Ngong Avenue, Nairobi Postal address: P.O. Box 3602-00506, Nairobi.

NTSA customer care helpline: 709-932-000 or 020-6632-000

NTSA email (general inquiries): info@ntsa.go.ke

Complaints email: complaints@ntsa.go.ke

Email for reporting corruption: integrity@ntsa.go.ke

NTSA County Offices and Contacts

Apart from the main office in Nairobi, the NTSA also has a number of county offices in different Kenyan towns.

The table below shows various NTSA offices and contacts across the country

How do I download my car inspection report?

It’s simple, go to the inspection booking menu on the NTSA portal then select your preferred centre and convenient date. After going through the inspection process, you can download the report from your own account. Keep in mind that inspection fee according to the transport body is not standardized due to engine capacities

What are the working days for NTSA offices?

The head office in Upper Hill and other towns in Kenya are usually open from 8 AM to 5 PM from Monday to Friday. However, the offices remain closed during public holidays and on Sundays

How long is the new smart Kenyan driver’s license valid?

The new smart license is valid for three years, after which you must do a renewal to continue using it.

How long does it take for NTSA to approve vehicle transfer?

NTSA takes 5 days to approve your vehicle transfer process. And, you get a notification once the logbook is ready for collection. Consequently, you can login to NTSA tims portal after 5 days to see your transfer status.

Does NTSA have branches across the country?

Yes, there are branches in 14 counties, including Embu, Eldoret, Mombasa, Voi, Kakamega, Nakuru, and Kisii.

We encourage you to have NTSA contacts with you. Given the authority’s broad mandate over matters related to road transport and safety,  this then comes in handy.